Refund and cancellation policy

This policy applies to orders placed on Davadekho's website and app. It is operated by not yet published.

1. Cancelling an order

An order cannot be cancelled by you once it is placed.

We may cancel an order ourselves, for example when a prescription cannot be verified or an item cannot be sourced. When we do, we tell you and refund you in full.

2. Returns and replacements

We replace an item or refund it only where:

• we delivered the wrong item, or
• we delivered a medicine that expires within three months of delivery.

Call us within 15 days of delivery. Requests are handled by phone only, and we may ask for a photograph of the item.

Medicine cannot otherwise be returned, because a medicine that has left a licensed premises cannot lawfully be resold.

3. How refunds are paid

Refunds go back to the payment method you paid with (UPI, card, net banking or wallet), normally within seven working days of our approving the refund. Your bank may take longer to show it.

4. Delivery fee

If we cancel an order, or refund it in full because we delivered the wrong item, the delivery fee is refunded too.

5. Davadekho Pro

Ordering on Davadekho needs an active Davadekho Pro plan, which costs ₹999 a year, charged upfront and renewed automatically each year until you cancel.

• **Cancelling.** You can cancel auto-renewal at any time from *Your plan*. Cancelling stops the next charge; your plan stays on until the end of the year you have already paid for.
• **No refunds.** Pro is not refundable, in full or in part, including for the unused part of a year, whether you cancel, stop ordering, or your account is closed.

6. Contact

Email: not yet published

Phone: not yet published

Registered address: not yet published