Terms and conditions

Last updated 29 September 2026. By using Davadekho you agree to these terms. If you do not agree, please do not use the app or the website.

1. Who you are contracting with, and who sells you medicine

Davadekho is a platform operated by not yet published ("we"), not yet published. We are a technology and information service. We are not the seller of record for medicines.

Medicines are dispensed and delivered by a licensed partner pharmacy that employs the registered pharmacist who supervises dispensing. The sale contract for medicine is between you and that pharmacy. Its licence number and pharmacist details appear on your invoice.

We are an independent service. Davadekho is not affiliated with, endorsed by, or acting on behalf of the Government of India or any government scheme.

2. Eligibility

You must be 18 or older and resident in India, ordering for yourself or for a family member who has asked you to. You must give accurate information, and you must not use Davadekho to obtain medicine for resale.

3. Davadekho Pro

Ordering needs an active Davadekho Pro plan. Searching, reading prices and filling a cart do not.

**Price.** Pro costs **₹999 a year**, charged upfront when you join.
**Renewal.** Pro renews automatically every year, through the payment mandate you set up when you join (UPI Autopay or a card), until you cancel. Your bank or UPI app may notify you before each renewal.
**Cancelling.** You can cancel auto-renewal at any time from *Your plan*. Cancelling stops the next charge; your plan stays on until the end of the year you have already paid for.
**No refunds.** Pro is not refundable, in full or in part, including for the unused part of a year, whether you cancel, stop ordering, or your account is closed.
**Family.** One plan covers the people you order for from your account.
**Changes.** If we change the price of Pro, the new price applies from your next renewal, and we will tell you before it does.

4. Prescription medicines

Medicines classified under Schedule H, H1 or X of the Drugs and Cosmetics Rules, 1945 are dispatched only after a pharmacist registered with a State Pharmacy Council has seen and verified a valid prescription from a registered medical practitioner.

We may hold, reduce or cancel an order if a prescription cannot be verified, has expired, does not match the order, or appears altered.
We dispense the quantity the prescription supports, not the quantity you asked for, where the two differ.
Schedule X medicines require the original prescription and are subject to additional register entries.
We do not dispense habit-forming drugs, narcotics or psychotropic substances through Davadekho at all.

A pharmacist may refuse to dispense. That refusal is a professional judgement made under the pharmacist's own registration, and it is final.

5. The exact brand, never a substitute

We sell the exact brand your doctor wrote, in the pack you choose. We never replace it with another brand or a different composition.

Nothing on Davadekho is medical advice. Composition information and pharmacist conversations exist to help you understand what your doctor prescribed. Decisions about your treatment are for you and your doctor.

6. Prices and payment

Medicines are sold at the price shown, which is never above the printed maximum retail price. The saving shown on a medicine compares our price with that pack's own printed MRP.

The price shown when you pay is the price you are charged. We may correct an obvious pricing error and will cancel and refund rather than dispatch at a wrong price. We do not store card or bank credentials.

7. Delivery

Estimated delivery dates are estimates, not commitments. We are not liable for delay caused by a courier, weather, a public holiday, or an address that cannot be found.

Delivery costs ₹39, and is free when your order includes an item from the free-delivery shelf. The fee is stated before you pay.

8. Cancellation, returns and refunds for orders

An order cannot be cancelled by you once it is placed.

We replace an item or refund it only where we delivered the wrong item, or a medicine that expires within three months of delivery. Call us within 15 days of delivery; requests are handled by phone only. We may ask for a photograph. Medicine cannot otherwise be returned, because a medicine that has left a licensed premises cannot lawfully be resold.

If we cannot fulfil an order, for example because a prescription cannot be verified, we cancel it and refund you in full.

Order refunds go back to the payment instrument that made the payment, normally within seven working days. (Pro itself is not refundable — see section 3.)

9. Your account

Keep your device and your OTP to yourself. Anyone with access to your number can place an order. Tell us at once if you think your account has been used without your knowledge.

We may suspend an account that shows signs of prescription forgery, bulk buying for resale, or abuse of our staff.

10. What we are responsible for, and what we are not

We are responsible for operating the platform with reasonable skill and care, for showing medicine information accurately, and for passing your order to a licensed pharmacy correctly.

We are not liable for the clinical appropriateness of a medicine your doctor prescribed, for a reaction to a medicine correctly dispensed, or for indirect or consequential loss. Nothing here excludes liability that cannot lawfully be excluded, including for death or personal injury caused by our negligence, or your rights under the Consumer Protection Act, 2019.

Our aggregate liability for any order is limited to the value of that order.

11. Intellectual property

Davadekho, its content and its brand are ours. Medicine names and brand names belong to their owners and are used descriptively, to identify the medicine you searched for. We are not affiliated with, endorsed by, or sponsored by any pharmaceutical company named on Davadekho.

12. Grievances

Write to not yet published. Our Grievance Officer is not yet published, contactable at the registered office below. We acknowledge within 48 hours and resolve within 30 days, as the Consumer Protection (E-Commerce) Rules, 2020 require.

13. Governing law

These terms are governed by the laws of India. The courts at the place of our registered office have exclusive jurisdiction.

14. Contact

not yet published

Support: not yet published · Grievance Officer: not yet published